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Company : Business Wire 
Friday, September 10, 2004 12:25PM IST (6:55AM GMT)
 
(BW)(CA-INFONET-SERVICES-CORP)(IN)
Infonet Earns ``Best in Class'' Managed IP Service Provider Honors
Infonet Recognized as the Industry's Overall "Best in Class" in 11 Out of 32 Categories by Telemark Consulting's Independent Survey
 
Calif., El Segundo, United States

Infonet Services Corporation (NYSE:IN), a leading provider of global communications services for multinationals, was announced to be the industry's overall "Best in Class" provider of managed IP services, according to the 10th edition of Telemark Consulting's benchmarking report on International Business IP Services, published August 13, 2004.

Telemark's statistically valid report surveys leading multinational corporations and benchmarks IP provider performance in 32 different categories from a customer perspective.
In this latest report, Infonet was found to be the most successful IP services provider at meeting the needs of its clients. Infonet's performance was highlighted by 11 category-specific "Best in Class" ratings, the most of any provider. Infonet also exceeded Telemark's benchmark standard in all of the report's 32 IP attributes, only one of two of the numerous providers surveyed to do so.

With its strong performance, Infonet bested the rest of the global IP services industry to earn Telemark's overall "Best in Class" title.
Specifically, Infonet was selected as "Best in Class" in 11 categories, including:

-- "Network Reliability"
-- "Secure Data Transfer"
-- "Installation Not Disrupting"
-- "Ability to Meet Customer Requirements"
-- "General Helpdesk Provision"
-- "Third Party Equipment Integration"

In addition, Infonet received "Excellent" ratings for its ability to provide outstanding local support ("Support in Local Language") and its successful long-term engagements with clients ("Long Term Relationship").

"The results show that multinational corporations are reporting high levels of customer satisfaction for Infonet's IP services. In a highly competitive IP services arena, Infonet is performing best where it matters most -- with its clients," said Dr. Kerry Tomlinson, managing author of Telemark's International Business IP Services benchmarking report.

"Fourteen years ago, Infonet became one of the first providers to offer a worldwide IP VPN service. In that time, our IP services have consistently evolved in anticipation of multinationals' changing requirements," said Jean-Noel Moneton, vice president, IP marketing for Infonet.

"Infonet was first to offer inter-provider MPLS capability, and recently, with the launch of IP VPN Internet, our secure and reliable Internet-based MPLS VPN service, we've become the first provider to offer globally available MPLS IP VPNs across both private and public IP networks," Moneton continued. "It is good to know, via customer-centric studies like Telemark's, that clients value our innovative IP offerings, and the level of service and support with which we deliver them."

About Telemark Consulting

Telemark Consulting, based in Manchester, England, specializes in the provision of marketing intelligence for the telecommunications industry with a blue-chip client base located across several continents. A comprehensive range of research techniques and robust methods are used to gather data, thereby providing meaningful results that clients can act on speedily. Telemark offers research, analysis and measures to assist clients find, win and keep customers. Covering all elements of performance from "bid to bill" its continuous information service helps clients monitor trends over time and take more informed decisions on strategy, positioning, segmentation, product development, branding, promotions, sales channels, tariffs and after-sales care. Telemark's teams are dedicated to creating value through its off-the-shelf range of publications and by utilizing web-based technologies for fast and accurate analysis of data and instant distribution of results. Telemark Consulting is a division of Telemark Services (www.telemark.uk.com).

About Infonet

Infonet Services Corporation, known for its quality of service, is a leading provider of managed network communications services for nearly 3,000 multinational entities.
Employing a unique consultative approach, Infonet offers integrated solutions optimizing the complex relationship between enterprise applications and the global network. Extensive project management capabilities are the foundation for the services and solution offerings (broadband, Internet, intranet, multimedia, videoconferencing, wireless/remote access, local provisioning, application and consulting services), positioning Infonet as a single-source partner for multinational entities. In particular, Infonet IP VPN solutions offer multinationals a unique combination of Private and Public IP services as well as a full set of Managed Security and Mobility Services.
Rated "Best in Class" overall in Telemark's survey of Global Managed Data Network Services, Infonet has also won "Best Customer Care" and "Best Carrier" at the World Communication Awards. Founded in 1970, Infonet owns and operates The World Network(R), accessible from more than 180 countries, and provides local service support in more than 70 countries and territories.

Infonet's stock is traded on the New York Stock Exchange under the symbol "IN." Additional information about the company is available at www.infonet.com.

Safe Harbor Statement: Infonet may have made forward-looking statements in this release. These statements, if any, are based on information available to the company as of the date of this release, and Infonet undertakes no duty to update the information to take account of later events. The accuracy of our forward-looking statements will also be affected by the strength of the market for Infonet products and services, competition, the timely transitioning of new business opportunities to Infonet's network and the effect of currency fluctuation. Investors should bear these risk factors in mind as well as those elaborated on in Infonet's 10-K, 10-Qs and other recent filings made with the U.S. Securities and Exchange Commission. These documents are available through the investor relations portion of Infonet's web site at www.infonet.com.

 
 
 
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