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Company : 24/7 Customer 
Tuesday, September 14, 2004 9:51AM IST (4:21AM GMT)
24/7 Customer Expands Operations to Canada
Appoints President for Canadian Business
Bangalore, Karnataka, India

24/7 Customer (www.247customer.com), the leading provider of outsourced contact centre and BPO services to Global 500 companies, announces the appointment of Ian Cavanagh as President of its new Canadian operation. Mr. Cavanagh will lead 24/7 Customer Canada's strategic business development and manage the company's operations including the establishment of a Canadian "nearshore" call centre that complements its offshore capabilities.

Experienced in both private and public high growth technology companies, Ian was most recently President of Daruma Consulting, where he focused on providing strategic guidance to start-ups in Canada and the United States. Prior to founding DARUMA, Mr. Cavanagh held senior executive roles with Kana Communications and Genesys Telecommunications.

Mr. Cavanagh holds a Bachelor of Electrical Engineering Degree from Acadia University and the Technical University of Nova Scotia.

PV Kannan, CEO and co-founder, 24/7 Customer commented, "Canada will continue to play a significant role in the global call centre industry. 24/7 Customer's strategic decision to establish a presence in Canada will complement our proven offshore business model. I am very pleased to announce that Ian Cavanagh has joined 24/7 Customer to head up our Canadian operation. Ian has a solid understanding of the call centre market globally and a comprehensive understanding of the Canadian marketplace."

Ian Cavanagh, President, 24/7 Customer Canada said, "I am pleased to join 24/7 Customer at a time when their momentum and that of the global outsourcing market is building. With brand name clients and a strong reputation in the marketplace, I am excited to have the opportunity to position 24/7 Customer in the Canadian market."

About 24/7 Customer
24/7 Customer has a proven track record of success delivering 99.9% service uptime and the outsourcing industry's only performance guarantee. 24/7 Customer, which was founded by an experienced management team with proven expertise in delivering large-scale, mission-critical customer support programs, maintains corporate headquarters in Los Gatos, California and operations in Bangalore and Hyderabad, India. The company supports leading Global 500 Telecommunications, Financial Services, Hospitality, Logistics, Retail, and Technology companies. 24/7 Customer enjoys financial backing from Sequoia Capital. Visit www.247customer.com

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