Log In

 

Company Name : CSS Corp

Thursday, October 11, 2018 1:45PM IST (8:15AM GMT)

CSS Corp Named a "Leader" in NelsonHall's NEAT Research on Digital Customer Experience


Recognized for strong focus on driving revenue generation for customers through adoption of digital CX services


Bangalore, Karnataka, India

CSS Corp, a new-age IT services and technology support company, announced today that it has been named as a “Leader” in NelsonHall’s NEAT vendor evaluation for Digital Customer Experience. NelsonHall is a leading independent global analyst firm for the business and IT services industry. The study evaluated 26 top vendors on their ability to drive revenue generation for their customers through the adoption of digital technologies.

The study underscored CSS Corp’s focus on driving revenue generation for customers through the contextual adoption of emerging technologies like AI, analytics and automation. CSS Corp has been offering CX management services for some of the world’s most recognized brands, and helping them create more engaging CX, drive enhanced revenue generation per user (ARPU), and increase predictability in business operations.

The company is betting big on its cognitive platform, Yodaa, to bolster its customer experience strategy. Yodaa is an integral part of CSS Corp’s Cognitive Support Services, which is an outcome-based automation solution to help brands transform their customer experience management approach. This solution automates 30-50% of a typical customer support operation and the customers are charged only for the transactions that the platform resolves. The solution is completely modular, so customers can pick and choose the components that they need and integrate them into their existing technology infrastructure. Customers usually do not make any upfront investment to use Yodaa and only pay from the cost savings realized through automation.

Speaking on the occasion, Manish Tandon, CEO, CSS Corp, said, “Brands are innovatively using technology and processes to drive critical customer outcomes, and cognitive services are at the heart of digital customer experience. At CSS Corp, we continue to drive new outcome-based engagement models that enable our customers embrace digital transformation in a risk-free manner.”
 
“To be recognized by NelsonHall as a leader in digital CX is another testimony of our capabilities and experience in winning customer trust and forging meaningful relationships in the ecosystem,” he further added. 

Sunil Mittal - EVP, Chief Sales and Marketing Officer, said, “As businesses continue to evolve, building engaging CX can be the critical differentiator in driving business outcomes. At CSS Corp, our continued focus is to drive stellar customer experiences through our cognitive approach, and help our customers unlock new growth and revenue generation opportunities. This latest recognition by NelsonHall marks another milestone in our journey to be a trusted technology partner for organizations globally.”

Ivan Kotzev, CX Lead Analyst at NelsonHall, said, CSS Corp’s capabilities to integrate analytics and automation in context-driven support helps the effective activation of digital channels and the delivery of personalization. The company’s proprietary CX platforms are a differentiator in assisting clients on their digital transformation journeys.”

About CSS Corp

CSS Corp is a new age IT Services and Technology Support company that harnesses the power of AI, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations are passionate about helping customers differentiate and succeed. For more information please visit www.csscorp.com

Social Media Handles - 

About NelsonHall

NelsonHall is the leading global analyst firm dedicated to helping organizations understand the 'art of the possible' in IT and business services. With analysts in the U.S., U.K., and Continental Europe, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions. And for vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall’s research is based on rigorous, all-original research, and is widely respected for the quality, depth, and insight of its analysis.


Click here for Media Contact Details

Soumi Bhattacharya, CSS Corp, +91-8861959002, Soumi.Bhattacharya@csscorp.com


More News from CSS Corp

05/12/2018 1:40PM

CSS Corp Recognized as ‘Major Contender’ in Cloud Enablement Services in the 2019 Everest Group’s PEAK Matrix™

CSS Corp has been named as a ‘Major Contender’ in the Everest Group’s PEAK MatrixTM 2019 for Cloud Enablement Services. The company has been well-positioned for delivering flexible and scalable on-demand solutions to ...

20/11/2018 12:40PM

CSS Corp's Customer ALE Wins Certified Support Staff Excellence Center Award 2018 at the TSW Conference

CSS Corp’s customer ALE has been awarded Certified Support Staff Excellence Center status for operational excellence in their support operations, a fourth year in a row. The recognition was awarded by the Technology ...

22/10/2018 11:17AM

CSS Corp Wins Gold at 10th Annual 2018 Golden Bridge Awards

CSS Corp wins Gold at the 10th Annual 2018 Golden Bridge Awards. The company’s proprietary cognitive assistant platform Yodaa recognized under the Innovations in Technology – IT Services category.

Similar News

18/12/2018 8:08PM

PSB Names Mike Chuter Chief Executive Officer

PSB, a global research-based consultancy within BCW, announced today that Mike Chuter has joined the firm as Chief Executive Officer, effective immediately. Chuter is based in New York and reports to Donna Imperato, ...

No Image

18/12/2018 7:48PM

Western Union Digital Expands in Asia: Mobile App Now Live in Singapore

The Western Union Company (NYSE: WU), a leader in cross-border, cross-currency money movement, has launched the Western Union® mobile app in Singapore, connecting customers to their families and loved ones around ...

@CSSCorp Named a “Leader” in NelsonHall’s NEAT Research on Digital Customer Experience

Tweet this

News Summary

CSS Corp, a new-age IT services and technology support company, announced today that it has been named as a “Leader” in NelsonHall’s NEAT vendor evaluation for Digital Customer Experience.