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Team size of technicians and service advisors increased to expedite repairs and deliveries of affected vehicles.
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Complimentary Road Side Assistance into action to assist towing.
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On-site insurance support and surveyors for faster implementation of insurance claims.
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Additional inventory of BMW Original Spare Parts for faster turnaround.
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Prompt and prioritised technical support from nearest dealer network.
Mr. Vikram Pawah, Chairman, BMW Group India said, “Continuous heavy rainfall in Kerala region and flooding of low lying areas across the state is a cause of great concern. We stand with our customers in meeting any challenges they might have to face due to inclement weather conditions. BMW India has taken special measures to ensure that its customers receive prompt response to their service and insurance requirements. A special task force is monitoring the situation on a real-time basis and we are closely coordinating with our dealer partners to ensure a hassle-free service experience.”
In regards to the insurance process, both BMW Authorized dealers and BMW India have arranged daily visits of surveyors of both BMW partnered and non-BMW collaborated insurance companies. This will provide ground support for faster assessment and processing of insurance formalities.
BMW India urges its customers to be cautious while driving during heavy rains and around waterlogged areas. Customers are advised not to attempt to re-start the engine of a stalled vehicle to avoid damages to engine. Affected customers can call BMW Roadside Assistance at 18001032211 for assistance.
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