Log In


Company Name : Airports Council International

Wednesday, March 7, 2018 11:18AM IST (5:48AM GMT)


ACI World Announces the World's Top Airports for Customer Experience in 2017

Wave of new award winners reflecting increased competition amongst airports

Montreal, Canada

Airports Council International (ACI) World announces the winners of the prestigious 2017 Airport Service Quality (ASQ) Awards .


This press release features multimedia. View the full release here: http://www.businesswire.com/news/home/20180306005637/en/

Airports Council International (ACI) World announces the airport winners of the prestigious 2017 Air ...

Airports Council International (ACI) World announces the airport winners of the prestigious 2017 Airport Service Quality (ASQ) Awards. (Photo: ACI)

This year an unprecedented sixteen airports are first time winners, challenging best- in-class airports in top-quality customer service. This phenomenon reflects the increasingly competitive air travel business, where continuous service improvement is a key ingredient to performance.


First-time winners this year are: Rome Fiumicino (FCO,) Newcastle (NCL), Athens (ATH), Zagreb (ZAG), Bandung (BDO), Indore (IDR), Ahmedabad (AMD), Casablanca (CMN), George (GRJ), Toronto Pearson (YYZ), San Jose (SJC), Cleveland (CLE), Los Cabos (SJD), Belo Horizonte (CNF) and Medina (MED).


Mumbai scoops first place for airports in Asia-Pacific serving over 40 million passengers a year. In North America, the top spot goes to Toronto Pearson and in Europe to Rome Fiumicino.


ASQ is the only worldwide programme to survey passengers on their day of travel, measuring passengers’ views of 34 key performance indicators. In 2017, over half of the world's 7.7 billion travelers passed through an ASQ airport. 74% of the world’s 100 busiest airports are part of the ASQ network which delivers 600,000 individual surveys per year in 42 languages across 84 countries. The programme served 343 airports in 2017.


“Objective measurement and benchmarking are critical in driving performance in any business especially in such a competitive and dynamic one as an airport,” said Angela Gittens, Director General, ACI World. “These winning airports have dedicated themselves to delivering a stellar customer experience. ACI World proudly recognizes the accomplishments of all airports in the global ASQ network. I look forward to celebrating with them in September.”


The ASQ Awards Ceremony will be held during the inaugural ACI Customer Excellence Global Summit , to be held in Halifax, Nova Scotia, Canada from 10–13 September 2018, hosted by Halifax International Airport Authority.


View the 2017 ASQ Award Winners .


Notes for editors


1. Airports Council International (ACI) . As of January 2018, provisional figures show that ACI serves 641 members operating 1,953 airports in 176 countries.


2. Learn more about the global ACI ASQ Programme




Click here for Media Contact Details

Hicham Ayoun
Manager, Communications
ACI World
+1 514 373 1223
Anita Berthier
Manager, External Relations and Special Events
ACI World
+1 514 373 1254

Similar News

20/03/2018 11:00AM Image

Bajaj Electricals Showcases 'Smart Indoors and Connected Outdoors' at Light + Building 2018

Bajaj Electricals Limited, India’s leading player in consumer durables, fans, lighting and engineering projects participates in world’s leading trade fair Light + Building 2018 at Frankfurt, Germany from March ...

No Image

20/03/2018 10:30AM

HealthMode.Org Launches Window of Opportunity Drive and Free Public Service Live Chat on Website to Raise Awareness of Risk and Prevention of Chronic Lifestyle Diseases in India

HealthMode.Org, a recently set-up Mumbai based preventive healthcare social enterprise, today announced the launch of the ‘Window of Opportunity’ drive. This drive aims to raise public awareness of the risk and ...