The 2nd Edition CX Innovation Summit & Awards 2024 culminated in a spectacular celebration of innovation and excellence in customer experience on 12th December 2024 at The Orchid, Vile Parle, Mumbai. Organized by Krypton India, this premier event brought together CX leaders, innovators, and industry pioneers to share insights, explore trends, and honor those setting benchmarks in customer-centricity.
The summit offered a day packed with impactful panel discussions, engaging fireside chats, and invaluable networking opportunities, providing attendees with strategies to elevate their CX initiatives.
Event Highlights
The summit offered a day packed with impactful panel discussions, engaging fireside chats, and invaluable networking opportunities, providing attendees with strategies to elevate their CX initiatives.
Event Highlights
- Thought-provoking panel discussions with experts across sectors.
- A high-energy awards ceremony recognizing exemplary CX contributions.
- Networking sessions fostering collaboration and idea-sharing among participants.
CX Innovation Awards 2024: Honouring Excellence
The awards ceremony celebrated individuals and organizations that have significantly advanced customer experience practices. Some of the notable winners included:
- CX Innovator of The Year: CarTradeExchange
- Best Customer Centric Strategy: Panasonic Electric Works India
- Best CX Solution: Marico Limited
- Best Customer Experience Transformation: Kotak Securities
- Excellence in Customer Service: Fintree Finance Pvt Ltd
- Best Contact Centre Team of the Year: TATA Cliq
- Best Digital Transformation Initiative - NBFC: ECL Finance Ltd
- Most Disruptive CX Project of the Year: Mahindra Finance
- Visionary CX Leader of the Year: Tabrez Anwar (Kotak Securities)
- Visionary Fintech Leader of the Year: Rupam Mazumder (ECL Finance)
- Most Innovative CX Leader of the Year: Dharmender Narang (IIFL Capital Services)
- Best Use of AI in Customer Experience: IIFL Capital Services
- Most Disruptive CX Leader of the Year: Navin Kumar Pandey (Mumbai International Airport Limited)
- Lifetime Achievement Award: Rajesh Haricharan Dubey (Fintree Finance Pvt Ltd)
- CX Leader of the Year: Mahendra Bindra (Unity Small Finance Bank)
- Most Promising Customer Leader of the Year: Swapnil Sant (TATA Cliq)
- CX Digital Transformation Champion: Sumit Saha (Mahindra Finance)
These winners represent the epitome of innovation and excellence in crafting memorable customer experiences.
Acknowledging Sponsors
The success of the event would not have been possible without the generous support of the sponsors:
- Customer Experience Partner: SurverySensum
- Outsourcing Partner: Futwork
Their contributions enriched the summit and helped create an impactful experience for all attendees.
Gratitude to Speakers and Attendees
The summit featured insights from industry stalwarts through panel discussions, sparking meaningful conversations around CX innovation. Krypton India thanks its esteemed speakers and panellists for their invaluable contributions and extends its heartfelt appreciation to the enthusiastic attendees for making the event vibrant and interactive.
Women Entrepreneurs Leading the Charge
The CX Innovation Summit & Awards is the brainchild of two visionary women entrepreneurs, Shraddha Bhosale (Founder & CEO) and Prachitee Thakur (Co-Founder & COO), who continue to set new benchmarks in the B2B events landscape. Their unwavering commitment to empowering professionals and fostering industry collaboration was instrumental in the event's success.
