Under the multi-year partnership, WNS will leverage its deep domain expertise to build digital-first operations to improve efficiency, customer experience, and market positioning. WNS will also drive actionable insights by improving data management and embedding advanced analytics to support Mosaic’s growth in niche specialty products.
As part of the technology services solution, WNS will set up an automation Center of Excellence (CoE) to identify automation opportunities across business functions. WNS has established a multi-tower, multi-location process, including a core middle-office delivery team alongside Mosaic’s internal operations center. The partnership with WNS will enable Mosaic to continue focusing on market innovation.
“Our collaboration with Mosaic Insurance highlights WNS’ unique capabilities in delivering domain-centric, technology-led specialty solutions for the Lloyd’s of London market. We have already taken our first steps on this journey, working with Mosaic to build a digital workflow ecosystem enabled by hyperautomation,” said Keshav R. Murugesh, Group CEO, WNS.
“WNS understands the insurance industry and the complexities of Mosaic’s unique model as an insurer combining Lloyd’s syndicate and agency serving a variety of capital partners,” said Mitch Blaser, Co-Founder and Co-CEO of Mosaic. “This alliance helps us stay nimble, grow efficiently across geographies, and bring the best solutions to our clients as we develop.”
Founded in 2021, Mosaic underwrites seven lines of specialty business from seven countries, offering syndicated capacity from underwriting hubs in Bermuda, the UK, US, Canada, Germany, UAE, and Singapore. Its product focus is transactional liability, cyber, political risk, political violence, environmental liability, professional liability, and financial institutions.
WNS partners with more than 65 global insurers, re-insurers, brokers and Insurtech firms to ensure they succeed in a rapidly changing business environment by improving risk mitigation, reducing indemnity spending, enhancing customer experience, and lowering service costs. WNS has a differentiated position in the UK insurance market, including deep domain expertise established by supporting over 10 Lloyd’s and London market clients.
